Business Communication

Using Data to Build Employee Engagement

The data about employee engagement is impressive — and it’s not good. According to Gallup, approximately 70% of the American workforce is disengaged. The costs to the US economy range between $450 to $550 billion annually. It’s commonsense that dispirited and overworked employees are not productive. The question becomes how do we improve employee engagement?…

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How to Get People to Listen

Every person wants to be heard – and that is the foundation of employee engagement. That’s just how simple it is…or not. Leaders must create ways for people to contribute ideas, voice concerns or just confusion in order to engage employees.   Employee engagement has been a popular term for many years and it’s a worthy…

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10 Ways to Rock a Virtual Presentation

A good performer responds to and interacts with the audience.  So does a good presenter! Successful communication is interactive. It means that the message intended was the message received.  The only way to know that is to create interaction. It might be on a high-tech webinar platform or just a conference call, either way it’s important…

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Cut Through the Blah, Blah

Managers love data but people love stories.  If you want to go directly to the hearts of your listeners, tell a story. You’ll need more than just the facts to be persuasive. You’ll need to connect with feelings too. It’s been said for years and it is true that facts make us think and feelings…

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4 Ways to Get Buy-In for Your Vision

“Hey, jump in my car – let’s go!”  You’d never do that without asking “Why and where are we going?”  We all need to know why and where. A vision is a destination – it’s just that simple. It’s your desired future state. It’s what you want your business to be. Every business and every…

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5 Must-Learn Lessons from Nike

Nike turned 50 this year. Many businesses don’t make it that long or are absorbed into larger enterprises by that time. Today, Nike is an estimated brand value of $19 billion and is the most valuable sports brand on the Forbes list. Lots of people are surprised to learn that it’s an Oregon company. If…

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How to Jump Start Action

When a new change initiative comes along, it may be greeted with a yawn and a sideways look  – another “Flavor of the Month.” So, how do you get folks to move? Using your own authority or referring to senior leaders’ authority by saying “They say we have to…” may create polite compliance but ultimately…

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How to Make Your Message Memorable

If you want to change something (and don’t you?) then you simply must be concise. If you really want to get people to change their mind or take action then you’ll need to make your message memorable. Complex messages don’t drive change. Complexity can be right for some situations but so many of the business…

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3 Ways to Motivate Change

No matter how cool, calm and collected professionals may look or what they might be willing to admit, change makes them nervous. You might hear it in a tone of voice, see it in body language or sometimes hear it stated right up front. I recently had a conversation with a senior executive who has…

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