Interpersonal communication

How to Get People to Listen

Every person wants to be heard – and that is the foundation of employee engagement. That’s just how simple it is…or not. Leaders must create ways for people to contribute ideas, voice concerns or just confusion in order to engage employees.   Employee engagement has been a popular term for many years and it’s a worthy…

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Cut Through the Blah, Blah

Managers love data but people love stories.  If you want to go directly to the hearts of your listeners, tell a story. You’ll need more than just the facts to be persuasive. You’ll need to connect with feelings too. It’s been said for years and it is true that facts make us think and feelings…

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How to Jump Start Action

When a new change initiative comes along, it may be greeted with a yawn and a sideways look  – another “Flavor of the Month.” So, how do you get folks to move? Using your own authority or referring to senior leaders’ authority by saying “They say we have to…” may create polite compliance but ultimately…

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How to Make Your Message Memorable

If you want to change something (and don’t you?) then you simply must be concise. If you really want to get people to change their mind or take action then you’ll need to make your message memorable. Complex messages don’t drive change. Complexity can be right for some situations but so many of the business…

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Don’t be Late! Seriously, don’t be.

Of all the things that we’re willing to waste, I think for most of us, time is near the bottom of the list. So why do we waste other people’s time? Recently, I waited outside for a fellow professional – for 20 minutes. When she arrived, she muttered a half-hearted apology. Wow, after 20 minutes…

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Never be Thrown Under the Bus

It’s a bird, it’s a plane…it’s a bus! …and it might be coming your way. To be “thrown under the bus” is a phrase so commonly used it seems that we don’t even question it. It’s part of our daily conversations and that means it’s part of our thought process.  What we’re talking about is…

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Can we say Elevator “Catch?”

A “pitch” is thrown but isn’t it more important that it gets caught? We’ve been using that term “pitch” for years. The whole approach to sales has changed in the meantime. Sales people need to build relationships. Sometimes you might also hear the term “elevator speech” but who wants to give a speech, or hear…

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Drowning in Data? A Story is your Lifeboat

Did you ever feel that you were swimming through waves of data? Have you left a presentation underwater in the ocean of metrics? As decisions are made, data is consulted – as it should be. Analytics persuade others which choice to make and there’s no shortage of it these days. It’s true that if we can’t measure…

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Why You’re Not Getting the Truth

“They shoot the messenger.” The phrase has its origin from antiquity, but has just as much meaning today. If you’re the leader, you may be the shooter. When you’re the boss, people want to please you. Whether you’re the CEO or a front-line supervisor, your team wants to keep you happy. Nobody wants a frown…

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